Refund Policy

Since we provide non-tangible, irrevocable goods, we DO NOT issue refunds for digital products once the order is confirmed and product is sent. Please note that we offer digital products, not services, so there is no way to close access to the files that you’ve already received.

We can issue a refund only if (1) you have not downloaded the files, and (2) if there is a technical problem with accessing the product and we can't help you to resolve the matter. In those cases, the refund request must be made within thirty (30) days from the moment of the purchase.

We consider a technical problem to be one of the following:

• Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance.
• Major defects or corrupted files: although all the products are thoroughly tested before release, unexpected errors may occur. In this case, we recommend contacting us for assistance.

As a customer you are responsible for understanding this upon purchasing any item on our website. There is no obligation to provide a refund or credit in the following situations:

• You change your mind about an item;
• You bought an item by mistake;
• You do not have sufficient expertise to use an item;
• You do not have the necessary software or programs to utilize an item

Said Refund Policy is provided through our website in open access. Please note that when purchasing a product through our website you are, as a customer, considered to be aware of our Refund Policy statements.